Help & Support
College Green Payment System is a product of Financial Payments. The college green payment service is a system designed to allow students, parents, or anyone to make electronic payments towards college tuition through a safe and secure online process.
For students/customers – If you have any questions or problems regarding your payment transactions or the balance owed to the college, please contact the cashiers office at your college.
For college business office/college staff – If you have any questions, comments, or concerns regarding the status of a student’s payment, students balance, or any question(s) regarding the payment plan system please contact us at (844) 743-5229 or email us at collegegreenpayments@financialpayments.com.
Frequently Asked Questions
Will I pay interest for participating in a payment plan?
No, it is an interest free installment loan offered to you by your school. However, if your school does not cover the cost of accepting card payment transactions, you will see an additional processing fee to cover this cost. This will be reflected as an APR % in the terms of your payment plan.
What are the fees for using a payment plan?
There is a nonrefundable enrollment fee for participating in a payment plan. Other fees that may be applicable are payments that are returned due to insufficient funds, payment method change fee, or a fee for paying the entire balance of your plan early. If your school does not cover the cost of payment card processing fees you will see an additional charge for card payments.
When I choose my plan, where does the “amount you owe” come from?
The amount you owe is the amount provided from your student record with the college. If you have added or dropped a class recently, this would affect the balance due. Check with your college’s business office if you feel the balance due on your student record is not correct.
Can I adjust the amount I owe when choosing a payment plan?
Yes, you have the option to revise the amount you owe. However, you are responsible for making sure your student account balance is paid according to your colleges guidelines.
When your college allows you to defer payments, they have guidelines that you must meet in order to pay your account balance in full. Ex: 50% prior to the first day of class, 75% by mid semester, etc.How do I accept the Agreements associated with a payment plan?
You must scroll down to the bottom of the agreements in order to accept them and proceed to the next step. You can download the Agreements if you choose to do so by selecting “Download” in the top of the agreement documents. In addition, the agreements will be emailed to you. Agreements can also be viewed by accessing your user profile in our College Green payment plan website.
Why do I have to create a username and password?
This creates a user profile with College Green and allows you to access your account at your convenience without going through your college student portal. We recommend you bookmark our web address during enrollment so you can use our secure login process to access your account.
What happens if my card declines?
Your payment will not be processed. The card that is used for making payments must have the same billing information that you entered into our online payment system.This includes the billing zip code.
If the declined payment is for a regularly scheduled payment, we will attempt to collect the payment again in 5 business days.
If the decline is due to insufficient funds for the enrollment fee, you will need to choose a different credit/debit card with sufficient funds available on your card.What happens if I drop or add a class?
This will affect the amount owed to your college. Other events that can change the amount you owe include dorm and meal plan charges. The balance due in your student record is updated by your college. Should you have any questions regarding the amount owed or your charges, you should contact your college directly. If the amount you owe changes after you have enrolled in a payment plan, you would need to access your College Green payment plan and accept the new payment amount and updated disclosures.
Why do I have to input my email address?
You can choose the email address that you prefer to receive communications from us. We will use this for payment confirmations and payment reminder
Will I receive a receipt for the payment?
Yes. You will receive an email conformation as soon as your payment has been processed.
How long will it take for my payment to post to my student account with my college?
Your payment will be applied to your student account on the day of the scheduled payment. If your payment is declined by your Credit Card Company or Financial Institution at a later time, your balance will be revised.
How do I cancel a payment plan if I no longer need it?
After you login to your account you would select “Payment Plans” from the toolbar. Select “More Details” for the plan you want to cancel. Use caution before proceeding if you have more than one active payment plan. Select “Cancel Plan” once plan details has displayed. Please note that cancelling your plan does not release you from your financial obligation to your college.
Who should I contact if I have questions?
Questions regarding your financial aid award: Contact your school's financial aid office
Questions regarding your financial aid award: Contact your school's business office
Questions regarding declined payments
Email us at collegegreenpayments@financialpayments.com or call (844) 743-5229.